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Customer satisfaction rated with grade 1.

Quality, speed of reaction, and reliability stand out positively.

For the 4th time in a row, BVS customer service has been rated with the top grade 1 (1.4) in the customer satisfaction survey 2024, conducted in cooperation with TÜV Rheinland. The TÜV Rheinland certificate is therefore extended for another year. 247 customers have given their opinion on our performance. Particularly pleasing are the positive ratings for repair quality, response speed, and reliability. These aspects are essential for customers with urgent issues and distinguish us as a maintenance partner in the MRO industry (Maintenance, Repair & Overhaul). We will naturally take on the task of addressing optimization potentials that are also desired by customers. We are very grateful for suggestions and constructive feedback. Satisfied customers not only motivate our team to continue giving our best every day, but also serve as a crucial reason to rely on BVS as an Obsolescence Management Partner in the long term.

An excerpt of this year's customer feedback:

High competence of the contact persons.

[Translate to English:] Very good accessibility. High competence of the contact persons and high level of service of the contact persons.

Very friendly and competent contact persons.

 Very friendly and competent contact persons with whom cooperation runs smoothly.

First point of contact for us.

First point of contact for us when we have machine downtime and plant failures. Keep up the good work.

Repair time.

The duration of repairs and delivery reliability are very important to us as a manufacturing company. This can be better adhered to by BVS in some orders.

Competent and reliable.

We have always been helped very quickly, competently, and reliably so far.

Repair quality convinces.

The repair quality simply convinces and you can rely on it.

Inquiries are always answered quickly.

The inquiries are always answered quickly, all employees are very courteous, and the service is really great! When we urgently need a spare part for a customer, we are always very well taken care of. The reliability is also superb!

Service and quality fully convince.

Zufriedenheit Blog

TÜV Rheinland.

TUEVRheinland
The TÜV Rheinland certificate is extended for another year.