For the 5th time in a row, the BVS customer service has been rated with the best grade 1 (1.4) in the customer satisfaction survey 2025, conducted in cooperation with TÜV Rheinland. The TÜV Rheinland certificate is therefore extended for another year.
A total of 217 customers have given their opinion on our performance & efficiency. BVS is consistently rated by customers as very reliable and competent. The commitment and friendliness of the employees in terms of advice and speed in processing inquiries are highly appreciated by customers. The punctuality of deliveries and the quality of repairs carried out are positively highlighted by customers.
We naturally take on the task of addressing optimization potentials that are also desired by customers. We are very grateful for suggestions and constructive feedback.
An excerpt of this year's customer voices:
- "The support is very competent and always appreciative, thank you very much!"
- "The right contact person is always found in a short time. Even in case of problems, a solution is found as quickly as possible. Keep it up!"
- "Always found a competent contact person. Friendly even when it comes to complaints."
- "Special agreements on the return date of the old parts have been made and are implemented without any problems. This allows us to buy exchange devices from BVS. The process is uncomplicated and customer-oriented."
- "BVS = Uncomplicated and competent"
Another joint success of the entire BVS team - Congratulations to all of us! Satisfied customers are not only motivation enough to continue giving our best to our customers every day, but also a crucial argument to rely on BVS as an Obsolescence Management Partner in the long term.
With the quality work strictly pursued by BVS in our products and services, we can make the difference for you in the end and ensure that your machines / systems run in the long term, thus generating sustainable growth on all sides.
